Products

Frequently asked questions

🛍️ Returns & Refunds Policy

We want you to love your purchase—but if something isn’t quite right, we’re here to help.

🔄 Returns

Eligibility: Items can be returned within 30 days of delivery.
Condition: Products must be unused, in original packaging, and in resalable condition.
Non-returnable items: Perishable goods, digital downloads, gift cards, and personalised/custom items are non-returnable unless faulty.

💸 Refunds

Once we receive and inspect your return, we’ll notify you via email.
Approved refunds will be processed to your original payment method within 5–10 business days.
Shipping costs are non-refundable unless the item was faulty or incorrect.

🔁 Exchanges

Need a different size or colour? We offer free exchanges within the UK—just contact us within 14 days of receiving your item.

🚚 Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrect.
We recommend using a tracked service, as we can’t guarantee receipt of untracked parcels.

🧾 How to Start a Return

Email us at Bkreative25@icloud.com with your order number and reason for return.
We’ll reply with instructions and a return address.
Pack your item securely and send it back within 7 days of approval

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.

Personalised Heart Keyring

Personalised Money Box

Personalised Skinny Matte Tumbler / Water Bottle with Straw / Personalised Drinks Cup / Tumbler with Straw

Personalised Stickers for Birthday's / Baby Shower's

Personalised Wedding Champagne Glasses / Bridal Party Glasses

Plain Finish Chopping Board

Princess Themed 18oz Libby Cup

Solar Memorial Lights and Candles / Angel Wings

Tea, Coffee Sugar Glass Canisters with Bamboo Lid

Tea, Coffee, Sugar Caddy

Themed 18oz Libby Glass

Personalised Items

Quality first

Customer care